Lessons Learned
Conduct a holistic review of a major project or initiative to uncover what went well and key learning for future initiatives. Gather perspectives from internal and external stakeholders using an objective and growth-oriented approach. Create clarity, integrate viewpoints, and gather data to enable fact-based assessment and decision-making. Receive clear findings and recommended actions to resolve ongoing issues and improve the success of future initiatives.
Benefits of a lessons learned review
A lessons learned review is an important tool to help your organization get the most out of its investment and experience with a major project or initiative. Your extended team will have the opportunity to take time to reflect from a new perspective and with the aim of strengthening ongoing relationships, and improving future project outcomes. Often clients will request lessons learned for major initiatives where success was mixed, or where relationships may have suffered.
What happens during a lessons learned review?
Discovery
Quickly gather and review project files and records to target the lessons learned on areas of highest value to your organization.
Data Gathering
Conduct data gathering, analysis, interviews, stakeholder engagement.
Engagement
Engage key working groups and leaders in a critical review of observations and findings.
Assessment Framework
Establish terms of reference, key questions, and a guiding framework for the assessment.
Analysis and Insight
Receive analysis, initial observations,
and draft findings.
Lessons and Observations
Receive an observations and lessons report that responds to the Terms of Reference and offers growth-oriented recommendations.